Frequently asked questions
The questions we get asked
The answers below are commitments: they describe how we actually work, not a brochure.
Quotes, timing and payment
Is the diagnosis charged?
Examining a machine at the workshop is free. You receive the identified fault and the repair price before we intervene. If you decline the quote, the machine is returned as it was, at no cost.
How long does a repair take?
Two to four working days for most faults, depending on parts availability. Replacing a component we have in stock is often same-day. BIOS reflashing or data recovery takes longer.
Do you work outside Bir Bouregba?
Yes, across Cap Bon and Greater Tunis for business callouts. For individuals, dropping the machine at the workshop remains the fastest and cheapest option.
Do you issue invoices?
Yes, proper invoices for individuals and businesses alike, itemising parts and labour.
Builds and hardware
Can I supply my own components?
Yes. Assembly is then billed on its own. However, our warranty covers only the assembly: a component you bought elsewhere remains covered by its own seller.
Do you sell pre-built configurations?
No, deliberately. Two machines at the same price can differ significantly in performance depending on how CPU, graphics card and monitor are balanced. We start from your games and your screen.
Do you take hardware in part-exchange?
Depending on condition and model. A recent graphics card or processor can be taken against a new configuration. Hardware is tested before we take it.
What happens to my Windows licence if you replace the motherboard?
It is preserved. During a BIOS reflash or board replacement, the machine's original identifiers are extracted from the backup taken beforehand and restored. The hardware-linked licence stays valid.
Business and managed IT
From how many workstations is a contract worth it?
In practice from five to ten workstations. Below that, one-off callouts cost less. Above it, a contract pays for itself because preventive maintenance removes failures that would otherwise be paid in downtime.
What is an SLA, and why does it matter?
The guaranteed response time is the maximum delay, written into the contract, between your report and the start of the work. Without a written SLA, a maintenance contract commits the provider to nothing measurable.
Is an audit mandatory before a contract?
Yes, and it is in your interest. Nobody can commit to a response time without knowing the state of the estate, the age of the machines and how the network is cabled. The audit also shows you what is at risk before you sign.
Do you work with particular networking hardware?
TP-Link Omada for most deployments, because the controller allows access points to be monitored and reconfigured remotely. In concrete buildings we systematically prefer wired access points over a mesh system: concrete absorbs the signal and mesh loses half its throughput at every hop.
Your question isn't here
Calling is often simplest: a fault is easier to describe out loud than in a form.