Support
Organisations under ten workstations
250 – 400 DT / month
- Assistance à distance aux heures ouvrées
- Mises à jour système et antivirus
- Deux visites de contrôle par an
Managed IT & maintenance
Looking before it breaks
Corrective maintenance is paid in downtime. Preventive maintenance is paid in a monthly fee that you can budget for.
Three formats
The right one depends on the size of your estate and how much downtime actually costs you.
Managed IT
Estates of ten to fifty workstations
500 – 1 200 DT / month
- Supervision des postes et serveurs
- Assistance à distance illimitée
- Intervention sur site sous délai contractuel
- Rapport trimestriel
Extended managed IT
Critical sites, continuous operation
On request
- Supervision étendue
- Délai d’intervention renforcé
- Sauvegardes vérifiées et restaurations testées
- Stock de matériel de remplacement
What a guaranteed response time actually means
The SLA is the maximum delay, written into the contract, between your report and the moment work starts. Without one in writing, a maintenance contract commits the provider to nothing measurable. Ask for it. We state ours.
Request an audit
Number of workstations, servers, sites. The audit produces the diagram, the risks and a priced proposal.